Support

Need help with Outloop, commercial beta access, billing questions, refunds, or a security concern?

Email: support@outloop.co

We aim to respond within 1-2 business days.

What we can help with

• Commercial beta access
• Product walkthrough
• Installation questions
• Local setup questions
• Billing or refund questions
• Security concerns
• General inquiries

Do not send secrets

Do not send API keys, passwords, Bearer tokens, Authorization headers, .env contents, private keys, or other secrets through email or support forms.

If you need help with a credential-related issue, describe the service name, the error, and the non-secret alias or policy state. Do not paste the secret value.

Billing and refunds

For billing or refund questions, contact: support@outloop.co

For refund details, see our Refund Policy.

Security reports

If you believe you found a security issue, email support@outloop.co.

Subject line: Security Report

Do not include raw credentials, tokens, Authorization headers, or secret-bearing files.